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Terms and conditions

1. General

1. Conditions mentioned here apply to all offers of Productshelf and to all agreements with

customers of Productshelf.

2. Unless it is an explicit exception, others than these conditions are not legitimate.

3. We maintain that, by confirming your order, you unreservedly accept our general

conditions of sale, having read them. Conditions are important to you and Productshelf as

they have been designed to protect your rights as a valued customer and to protect our

rights as a business and to create an understanding between us.

2. Ordering and realisation of an agreement

1. Orders can be placed online via the Productshelf website http://productshelf.eu/.

2. We are authorised to refuse orders below a certain order value or to calculate extra

charges for these orders. Further, we have the right to ask the customer to make a


3. If it is not possible for Productshelf to accept an order for a certain product, no matter the

reason, Productshelf will try to deliver a comparable product with regard to price and

quality. The order will be accepted after agreement has been reached.

4. The agreement can be considered official from the moment Productshelf has accepted the


3. Prices

1. The prices on the Productshelf website are the actual prices and based on the suggested

retail price and prices of other stores.

2. As long as there is no official agreement, Productshelf has the right to change prices and

other conditions.

3. All prices include costs of packaging and vat, and exclude costs of transport, shipping and

legal contributions unless mentioned differently. Per order, a flat shipping fee of £4.95 will

be calculated.

4. Productshelf is authorised to carry through changes in taxes and costs, also after realising

an agreement.

4. Delivery

1. Productshelf determines the manner of transport and the transporter. All orders will be

delivered at the entered delivery address.

2. Productshelf has the right to deliver orders partly. There are no extra costs for partly

deliveries or later deliveries.

3. Despite all carefulness regarding deliveries, it might happen that your order is delivered

incomplete. If this is reported by the customer in seven days after (partly) receiving the

goods, the order will be replenished or placed a second time at the expense of Productshelf.

4. Delivery time varies between 3 and 7 working days.

5. Payment

1. Payment takes place per iDeal, credit card, prepayment, or on other conditions as

described on our website.

2. In some special cases, Productshelf has the right to refuse a certain payment method. In

that case it will be communicated to the customer and the order will be shipped after the

customer's prepayment has been received and approved by Productshelf.

3. It is not allowed to settle a purchase with a debt-claim on Productshelf, unless this is yet

agreed in letter.

4. Paying in advance is only possible per bank account.

5. After exceeding the payment term the customer is indebted to pay the legal interest and

all legal and non-legal collection costs. Productshelf can then postpone the following of

obligations or dissolve the agreement in letter.

6. Property restriction

1. Delivered goods will stay the property of Productshelf until all payment obligations have

been fulfilled by the customer.

2. Productshelf is irrevocably authorised to take the goods back if these still are the property

of Productshelf.

7. Sale and return period and returns

1. The customer is allowed to return the goods delivered by Productshelf in ten working days

after receiving in the original package, accompanied by a report of the reason of return and

the track&trace code.

2. In case the goods are unused and returned in time and correctly, Productshelf will refund

the purchase amount excluding the shipping costs. Refunds will be made within 14 days

after the goods have been received by Productshelf.

3. Goods delivered by Productshelf that are not been returned in the sale-and-return period

of ten working days, as described in 7.1, the purchase will be regarded as final.

4. The following categories of goods are excluded from the right of return from the moment

the package has been opened:

• audio- and videotapes

• batteries

• (products with) software

• cd's, md's, and dvd's

• health products (such as thermometers, inhale products, hearing aid)

• ink cartridges

• bikinis and underwear

5. If you wish to return your goods or items please utilise your nearest post office. Any goods

or items returned are at the cost of the customer.

8. Warranty

1. Productshelf warrants the quality of its delivered goods during 3 months after delivery.

2. Warranty claims should be made within fourteen days after discovering the deficiency,

and should be guided with a short description of the deficiency and a copy of the original


3. Productshelf will repair the deficiency, subject to 8.2, free of cost or replace it (to be

decided by Productshelf). However, the warranty does not include extra costs such as

sometimes necessary services.

4. The warranty does not account in the following situations:

• product has not been sufficiently protected against transporting damage during the return;

• there have been made modifications to the product;

• deficiencies which originate from wrong or incorrect use, such as ignoring the

accompanying manual;

• the deficiency originates intentionally or because of a severe lack of attentiveness;

• external factors out of the control of Productshelf, such as a flash of lightning, electricity

fall-out, natural disasters, etcetera;

• Productshelf has not had the possibility to investigate the complaint and to eventually

repair the deficiency.

9. Returns

1. To return your goods / item the customer can send an email to customer support via

http://productshelf.eu/contacts/. Returns reason, desired action and track&trace code must

be included. We cannot process your return unless the reason is specified. The product(s)

need to be packed in the product(s) original packaging, including all materials and


10. Personal information

1. Personal customer information is only used to process the order and in order to

correspond about tracking information and possible delays. Customer information will never

be shared with third parties.

11. Responsibility

1. The liability of Productshelf with regard to sale and delivery of goods is explicitly limited to

the warranty as described in article 8.

2. Productshelf is not responsible for its provided (technical) advices, misprints in mailings,

technical specifications which have been provided by suppliers and manufacturers, and

uncontrollable bad quality of goods.

3. Each responsibility of Productshelf is restricted to the actual paid amount of the relevant


12. Terms of website use

1. We and our suppliers are the owners of the copyright, trademarks and all other

intellectual property rights in the material and content of our website


2. You are only allowed to use the material contained on this website for your own personal

and non- commercial use.

3. You agree not to intentionally misuse our website.

4. Our website may contain links to other websites unrelated to us. We are not responsible

for the content or practices of these websites.

13. Information services

1. At its latest during the finishing of the agreement, these conditions are offered by

Productshelf (non-)electronically. It is the customer's responsibility to print or save the


2. Productshelf provides the following information at its website:

• the most important product specifications, such as the price

• the method of delivery and payment and the corresponding costs

• the address for handing in complaints, different than the address of the place of business

3. In case the customer wants to dissolve or cancel the contract because of the fact that

Productshelf should not suffice its legal information duties, this procedure should be carried

out in fourteen days after accepting the order.

4. We reserve the right to randomly monitor and record inbound and outbound calls.

14. Disagreements

1. These conditions are based on EU legislation.

2. Disagreements will be solved in mutual consultation as much as possible.

15. Force majeure

1. Productshelf shall not be liable to the customer or deemed to be in breach of contract by

reason of any delay in performing, or any failure to perform, any obligations of Productshelf

in relation to its goods, provided that the delay or failure was due to any cause beyond

reasonable control of Productshelf. Without prejudice to the generality of the

abovementioned, the following shall be regarded as causes beyond reasonable control of

Productshelf: Explosion, flood, tempest, fire or accident; war or threat of war, sabotage,

insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws,

prohibitions or measures of any kind on the part of any governmental, parliamentary or local

authority; import or export regulations or embargoes; strikes, lock-outs or other industrial

actions or trade disputes (whether involving employees of Productshelf or of a third party);

difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or

breakdown in machinery.